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File Consumer Complaint Online

UPDATED Consumer Protection Act, 2019

Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the Consumer Protection Act, 1986. The bill has defined customer rights including the following:

  • Protection against marketing goods and products which are harmful to life.
  • Information regarding quality, quantity, purity, standard and price of goods and services.
  • Access to different products and services at competitive costs.
  • Reimbursement against unfair and fraudulent trade practices.

Compensation & Penalties As Per Bill, 2019

Penalties for misleading advertisement

The CCPA can impose a penalty of up to Rs 10 lakhs and two-year imprisonment for misleading or false advertisement. The fine may be extended to Rs 50 lakhs and the imprisonment may extend to five years.

Right to file a complaint from anywhere

As per this new rule, consumers are allowed to file a complaint from anywhere be it home, office or anywhere else.

Right to seek compensation under product liability

In case any loss is caused to a consumer due to a defective product, the consumer can file a complaint against the manufacturer or the service provider and ask for compensation. The manufacturer or seller would be held liable if the product does not confirm to express the warranty.

fees structure

purchase/loss amount

0 - 10000
professional fees
499+18% GST

purchase/loss amount

10001 - 25000
professional fees
999+18% GST

purchase/loss amount

25001 - 100000
professional fees
1999+18% GST

purchase/loss amount

100001 - 19.9 L
professional fees
2999+18% GST

purchase/loss amount

20L - 99.9L
professional fees
4999+18% GST

purchase/loss amount

Above 1Cr.
professional fees
9999+18% GST
our advantages
Claim for Compensation

You can claim for compensation from consumer court

Expert Advice

You will receive assistance from Consumer Complaint experts of Online Legal India

Any Device

The complaint can be filed from mobile/computer

Legal Notice

You can send legal notice to the company

Complaint Anywhere

It can be done from any location i.e. home, office or vacation trip

Time saving

Filing online consumer complaint will save your time

how we work

Fill Your Complaint & Make the Payment


You Will Get a Call from Our Legal Team


Your Case Will Be Analyzed by Our Legal Expert


Legal Notice Will Be Sent to the Company


Legal support in filing a complaint in the consumer court


We Will Support You Till the Case is Resolved


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1 Lakh+ Happy Customers Across India

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How does Online Legal India Ensure Customer Satisfaction

We have created the system of HAPPY CODE to measure customer satisfaction. As part of this, our customers are sent a unique alphanumeric code, consisting of 8 characters. We track customer satisfaction by asking the clients to share their happy codes with our agents only if they are generally pleased with our services. Since we are a customer-centric company always prioritizing the success of our clients, the HAPPY CODE program helps us to gauge the customers’ happiness and loyalty in our products or services.

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Frequently Asked

Who can file a Consumer complaint?

  • Any consumer who has purchased products or availed services
  • A registered volunteered organization
  • A group of customers with mutual interest
  • Legal heirs of a dead consumer
  • Relatives of a consumer
  • Central or State Government

When can a consumer file a complaint?

When a customer is unsatisfied by the service of any service provider or seller, when defects are detected in concerned products or service or when a customer is cheated by a seller, then a complaint can be filed from the consumer’s side.

Can a Consumer court decision be challenged?

If anyone is not satisfied with the decision of the National Commission then according to Revision Petition, he or she can file a Special Leave Petition in the Supreme Court within a period of thirty days, which is the limitation period mentioned in the Consumer Protection Act.

What are the punishments under the Consumer Protection Act?

When a complaint is made against a person and that person fails to comply with State or National Commission’s decision, he or she shall be imprisoned for up to one month that might extend to three years.

Can a customer claim compensation from a company?

Obviously a consumer can claim compensation from a company depending on the case and on condition he can prove it in the court.

Where to register consumer complaints?

Here one has to provide with the details of the applicant as well as the fraudulent company. We will help in taking strict actions against the service provider by sending legal notice to the company. The customer just needs to choose from the package options.

Do you need any proof to support your complaint?

Yes you do need evidence in order to support the complaint you file. The evidence should be legible and read without any problem.

How can you make the payment?

You can make the payment through Debit Card, Credit Card, Netbanking and Paytm.

What is the time limit for consumer complaint?

The District Commission, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which the cause of action has arisen.

How much time does it take to resolve a case in consumer court?

Accordingly, within 21 days from the date of admission of the complaint, the District Consumer Disputes Redressal Commission should send a copy of the complaint to the opposite party, directing him to give his version within 30 days or such extended period not exceeding 15 days

What are the stages of a complaint?

Stages of complaints procedure
  • Stage 1 – Internal Investigation. At Stage 1, the complaint will be investigated by the relevant Service Manager, who will liaise with the officers and contractors for the service. …
  • Stage 2 – Independent Investigation. …
  • Stage 3 – Review Panel.

What are the grounds for complaint?

A Consumer Complaint may be filed on the following grounds:
  • Deficiency of services.
  • Unfair trade practices.
  • Manufacturing defect in the product.
  • Medical negligence.

Can a consumer complaint be filed without sending legal notice?

Legal Notice for Consumer Case is required when a consumer has been cheated by a seller. A legal notice under the Consumer Protection Act is a shield protecting the consumer and enforcing their basic rights. You can send a consumer legal notice, under Section 80 of the Act.

What is the procedure for consumer complaint?

  1. STEP 1: Intimation via Notice
  2. STEP 2: Get the Consumer Complaint Drafted
  3. STEP 3: Attach Relevant Documents
  4. STEP 4: Appropriate Forum
  5. STEP 5: Pay Requisite Court Fees
  6. STEP 6: Submit an Affidavit

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